1 reviews | Active since Aug 2016

22 Aug 2016, 07:28

Glocell

<p>When I heard Autopage customers were to go to Glocell, I was already skeptic but decided in the end to give them a chance and renewed my contract in April 2016 for another twenty four months. I decided on the Sony Experia M5 to be the device because off affordability specs on the phone is good for my needs.</p> <p> </p> <p>Not even a month into the contract the phone started to show its true colors. The phone will go into sleep mode and for the life or death of it, you cannot wake it unless it is plugged into a power source, even though the battery shows it is charged. I took it into to the Cell C shop in the Somerset mall and was told it seems a common problem with battery of these phones, but must take it to my service provider, GloCell.</p> <p> </p> <p>Saturday when I took it into GloCell in Sevenwaght Mall, the lady at the service desk informed me that it will take eight weeks to repair and that I will receive a quotation for the cost if fixing it, and that if I accept the quote the cost for the repairs will be added to my account.</p> <p>Really? This is a phone four months old and I have to carry my own warranty!!!!!!!</p> <p> </p>

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Replies (2)
Glocell
Glocell's reply22 Aug 2016, 07:42
Official

Dear Gerrit,

We are really sorry for the experience that you have had with us so far. We have picked up on our system that the line is under the account holder, "Betty Claassens" for the number ********** 863. Please can you confirm that this information is correct so we can help you get your phone repaired and back in working condition.

Warm Regards,

GloCell

Best regards,

's update25 Aug 2016, 15:14
Reviewer Update

Hallo there. Your information is correct. Thank you for the quick response.