GLOCELL

<p> <strong>GLOCELL - MSC CRUISE </strong> Hi I have taken out a cell phone contract with Glocell on the 11th of Aprill 2016 over the telephone. The Cell phone was delivered on the 15th of April 2016 Courier Order number is ST***8.I was told by the courier driver the Sim card will be activated in 24hours to 48hours, which did not happen. On the 20the of April 2016 I call the Call Centre on *** and spoke a lady by the name of Lindiwe and she told me that she sent all my details to Cell C to activate the Sim Card and it will also take 24hours to 48hours which stll did not happen after 48hours. I then called on the 23rd of April 2016 but I di not get the persons name and this women told me it will take 48hours to 72 hours to activate the SimCard because Cell C have a huge backlog. After 72 hours this also did work the Simcard is still not activated. On Wednesday the 27th of April 2016 I called the call centre again and spoke to a lady by the name of Silongwe and I got told the same story about the activation time and backlog. On the 28th of April 2016 I called the callcentre and I spoke to Bridget and she transferred me to a person whos name is Nwabisa and she gave me a serious attitude and transferred me to god knows who and I cut the call. Then on the 29th of April 2016 I called a person whos name is Dumi and he tried to help me and still the SIMCARD IS TILL NOT ACTIVATED TO DATE. GLOCELL SERVICE DEPARTMENT IS ABSOLUTELY PATHETIC.THIS IS THE WORST CELLPHONE COMPANY TO DEAL WITH BECAUSE CELL C THEMSELVES DON'T TAKE MORE THAN 24HOURS TO ACTIVET THE SIMCARD. I DON'T KNOW IF THEY ARE TRYING TO AVOID GIVING ME THE MSC CRUISE TICKETS THAT THEY PROMISED ALL THEIR CUSTOMERS. I ALSO LIKE TO KNOW IF ANYONE ELSE THAT IS HAVING THE SIMILAR PROBLEM. IT'S BEEN 18 DAYS FROM THE DATE OF THE CONTRACT AND MY SIMCARD IS STILL NOT ACTIVATED BUT THE DEBIT ORDER WILL GO THROUGH BECAUSE GLOCELL IS NOT INTEREST IN IT'S CLIENTS SATIFACTION, GLOCELL IS ONLY INTERESTED IN THEIR MONEY BEING PAID FOR THE CONTRACT. I REALLY NEED SOME OUT THERE TO HELP ME BECAUSE THERE IS NO ONE ELSE THAT I CAN CONTACT. THEY DON'T HAVE A HEADOFFICE CONTACT DETAILS FOR US TO CONTACT AND FOR ME IF YOU DON'T PUT YOUR HEADOFFICE DETAILS THEN THERE IS SOMETHING FISHY GOING ON. PLEASE HELP ME THANK YOU ANASH HARICHARAN </p>