AN
Attie N

1 reviews | Active since Jan 2017

03 Jan 2017, 14:35

Glocel / TLC Rewards ****

<p>I entered into a cellphone contract with Glocell with a promise of a three day sea cruise worth R8000. When the time came for me to do the booking, I had many excuses and promises from them, but at this stage it is impossible to get throught to their one and only telephone number. The e mail I used to correspond with them are now also according to microsoft outlook "No longer valid"</p>

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Replies (1)
Glocell
Glocell's reply04 Jan 2017, 11:30
Official

Dear Attie,

Thank you for taking the time to contact the GloCell team and for notifying us of your matter.

Please be advised that an MSC Cruise voucher has not been sent to you due to the fact that your account was not up to date during the registration period.

Our Terms and Conditions clearly stated that, in order to qualify for the Cruise promotion, it was a condition of the contract that your account needed to be up to date.

The promotion is not a ****; many people have already cruised and hundreds of others are booked to cruise.

Warm Regards

The GloCell Team

Best regards,