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GLO CELL - REFERRING TO MY LETTER TO YOU ON 30 NOVEMBER 2016 REGARDING CELL PHONE CONTRACT WITH GLOCELL CELL NUMBER *** A CRUISE WITH MSC WAS THE PROMOTION GIFT AND NOTHING RECEIVED
<p>I AM JUST REFERRING TO ABOVEMENTIONED.. PLEASE REFER TO MY COMPLAINT TO YOU ON 30 NOVEMBER 2016. ON THE 3 DECEMBER 2016 I RECEIVED A SMS REGARDING THIS CRUISE AND I WAS REQUESTED MORE INFORMATION AND I WAS SUPPOSED TO MAIL IT TO ********** ON THE 3 DECEMBER 2016 I RESPONDED TO THERE SMS. IN FACT LAST WEEK I KEPT ON SENDING MAILS TO THEM REQUESTING AN ANSWER. UPTO TODAY I STILL DID'NT HEAR A WORD FROM THEM. I AM AWAITING A RESPONSE BUT NO LUCK. EVEM THE GLOCELL SHOP IN RICHARDSBAY WHERE I DID THE UPGRADE CAN GIVE ME ANY FEEDBACK.</p> <p>KIND REGARDS</p> <p>MARYNA MULLER </p>
Good day Maryna,
Thank you for your post.
Please accept our sincerest apologies for our delayed response to your query.
Please rest assured that we were in receipt of your previous post, and we do apologise for not acknowledging your posts.
We would like to confirm that your matter was resolved and that you were assisted.
Please do not hesitate to contact us, should you require any further assistance from the team.
We do hope that we have restored your faith in us.
Kind Regards
The GloCell Team
Good day Maryna,
Thank you for your post.
Please accept our sincerest apologies for our delayed response to your query.
Please rest assured that we were in receipt of your previous post, and we do apologise for not acknowledging your posts.
We would like to confirm that your matter was resolved and that you were assisted.
Please do not hesitate to contact us, should you require any further assistance from the team.
We do hope that we have restored your faith in us.
Kind Regards
The GloCell Team