<div>I have some queries!!! AP-012****</div> <ul> <li>is your system F....up!! how can you change and charge us at your own leisure to what you want without GIVING OR OFFERING us a contact with the same deal. Just taking over and accepting we will agree!! and BILL us for it OR give us and <font color="#ff0000"><strong><u><font color="#ff0000">option to opt-OUT !!! </font><font color="#000000">I WAS A HAPPY AUTO PAGE CLIENT</font></u></strong></font></li> <li>the number 082******* was out of order from when you took over and it has amassed an account of R331 + 1183 on the MONTH he didn't even have the sim !!! I sent the new sim to him he only put it into the device TODAY 9 /05 / 2016 (01-Apr-16 date: 30-Apr-16) on this deal there was a 3Gb and 2Gb with the handset included at R211. WE ALSO HAVE TO PAY FOR A SIMSWOP BECAUSE YOUR SYSTEM AND AUTOPAGE'S SYSTEM didn't agree!!! our last bill was settled to AUTO PAGE</li> <li>I see that your deals are much more than our old deals, hidden costs are ridiculous!!</li> <li>With Auto page had the deal and NO handset fee!!!</li> <li>14. SIM PROTECTION<br />14.1. Glocell Service Provider (Pty) Ltd will replace your SIM Card should your Device be ******, lost or damaged<br />14.2. This benefit comes at no charge to you the Subscriber and there is no ‘incident fee’ payable should your device be ******, lost or damaged OR<strong><font color="#ff0000"> NOT ACCEPTED BY THE SYSTEM/ACCOUNTS YOU BOUGHT.</font></strong></li> <li><strong><font style="background-color: #000000;" color="#ff0000"><font style="background-color: #ff0000;" color="#ffffff"><font color="#ffffff">holding on for ever and no <font style="background-color: #ff0000;">communication</font></font></font><font style="background-color: #ff0000;" color="#ffffff"><font color="#ffffff"> other than a ridiculous account </font><font style="background-color: #ffffff;" color="#000000">GOING INTO THE DURBAN OFFICE I WAS PROMPTLY ASSISTED BUT DIDNT EXPLAIN THAT A WAS GOING TO PAY FOR THE SIMSWOP!! </font></font></font></strong></li> <li><strong><font style="background-color: #ffffff;" color="#000000"><font color="#000000">false <em>advertising</em></font><font color="#000000">!!!! as you have not as many outlets for queries as you are claiming to have - as seen on TV!!!??</font></font></strong></li> <li><strong><font color="#000000">DONT BELIEVE THE ADVERT</font></strong></li> </ul>
Dear Bennie,
We are really sorry for the way you feel and for the experience that you have had with us so far. We fully understand your frustration and we are really sorry for this once again. We have forwarded your details to our support team who will look into your billing charges. They will contact you with feedback and they will provide a solution as well. We do not have false advertising on our TV adverti*****ts. We have been receiving an influx of customer queries and we assure you that your matter will be resolved. We are constantly looking at ways of improving of our service and we ensure that this will happen. Please bear with us during this time, your query will be attended to.
Warm Regards,
GloCell
Best regards,
Dear Bennie,
We are really sorry for the way you feel and for the experience that you have had with us so far. We fully understand your frustration and we are really sorry for this once again. We have forwarded your details to our support team who will look into your billing charges. They will contact you with feedback and they will provide a solution as well. We do not have false advertising on our TV adverti*****ts. We have been receiving an influx of customer queries and we assure you that your matter will be resolved. We are constantly looking at ways of improving of our service and we ensure that this will happen. Please bear with us during this time, your query will be attended to.
Warm Regards,
GloCell
Best regards,
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