Glo Cell

Cell no: ********** 365 Samsung S8 Edge Contact person Stephanie & Adnaand in Glo Cell Cape Gate. I am deeply disappointed client!! I bought the abovemetioned phone on contract. Ever since I bought the phone I had problem that the airtime was being completely even everytime I went on the internet even though I had not used it at all. I have been communicating with Cape Gate Glocell every 2nd day with this problem. About a month ago the calls were locked in so that Head Office could investigate this matter. Since then I have not heard from Head Office and Glocell Cape Gate have tried numerous without success. I am very unhappy about the fact that I cannot use this phone for which I pay a whopping monthly amount of R852 on contract!!! As a result of this unresolved matter I now have to buy R12 airtime daily otherwise the airtime disappears. I have only had the phone for 2months and I so want to use the phone according to the contract I am paying for!! I refuse to allow a payment to be deducted from my bankaccount until this matter is resolved. Kindly expedite this mater. Kindly Regards Jolanda Lourens ( ********** 103) **********