Giving wrong information regarding a contract

<p>I called Glocell on the 27 June 2016 to terminate my contract. Which the last day of my contract will be the 30 October 2016. The customer support centre called my back and explained to me that he will be sending me a form to complete and then I must only send it in on the 1 September 2016 as it takes 30 days to cancel the contract which is exceptable to me which means that on the 30 October 2016 my contract is terminated. Then on the 10 October 2016 I sent another email to find out if all is in order with my letter and termination. Still I don't hear anything from Glocell. On the 28 October 2016 I called them 8 times and everytime i just get cut off. Finally they transfer me to Mr Mothiba. I asked him if he has received my termination letter and he says no there is nothing on the system. He then tells me that the end of November 2016 there will be a debit order going off for Glocell. I don't understand. If I sent in my termination letter 1 September 2016 which means that I will receive my last data package the beginning of October and the last debit order will be subtracted the end of October 2016.</p>