1 reviews | Active since Apr 2017
Give me what was sold to me
<p>I originally took a contracted phone with altech autopage and everything was fine until it closed now my contract then got moved to glocell ok number the phone hey gave me isn't in South Africa as yet which soon became my nightmare where I found myself struggling with it now the treatment i get every time I consult with anyone from glocell be it enquiry or the insurance department. I never get what's due to me I am a sales consultant a day spent without my phone is costing me business they didn't give me a temporary phone whilst trying to fix my old one there's always an excuse which only makes sense sense to them bt the customer is not satisfied or it becomes unattended now my phone was a Samsung A8 the first one was a problem the second one was still the same model but more of a demo than anything else now I was given an option to choose either a Samsung S7 or Apple iPhone 7 i paid my access fee as told and choose Samsung S7 wuen having to get communication on when I should expect it i get told that it wasn't the correct information I have never missed a debit order date even when they raised my debit order without any communication and when the took my airtime whilst they knew that my phone was in repairs and had nothing to say about it costing me money and business taking double payment instead of one i am literally sick and tired and I've had enough i would like to get this sorted and cancel my contract with them or move my account to a different company i am enough is enough </p>
Good day Ayanda,
Thank you for your post.
Please accept our sincerest apologies for the poor service you have received with regards to the insurance of your phone.
Please rest assured that we have escalated your matter to our insurance team and you will be contacted shortly.
Kind Regards
The GloCell Team
Good day Ayanda,
Thank you for your post.
Please accept our sincerest apologies for the poor service you have received with regards to the insurance of your phone.
Please rest assured that we have escalated your matter to our insurance team and you will be contacted shortly.
Kind Regards
The GloCell Team
