********** upgrade disgusting and costly

<p>time consuming and costly as they never respond to my emails the only response given is an automated one i experience up to 25mim per call trying to resolve a query that back dates to last year July. Last month the query was apperently resolved with ref. ********** 9 and appenrently a reversal was meant to be done ..... nothing yet and still im making endless calls to have this sorted but still wasting my money on airtime. whenever i call im on hold for more than 5min at a time just to get asked what my query is about. Bottom line is nobody has ever contacted me from customer care ever.</p>