***** Alert

<p>My story might get long and dragged out if it is anything like the service ive been getting from Glocell! I feel that my rights as a consumer has been violated so aggressively and no one is taking responsibility for it.</p> <p> </p> <p>I upgraded to a limitless CellC contract a year ago through Glocell. That is premium price for unlimited phone calls, SMSs and 10GB of data every month (and i pay premium rate because that is what my time is worth). Subsequently, a "clerical fault" from their side has meant that they have been charging me monthly rate based on the TopUp100 - which leaves me with am account already debitted of more than 20****! which has been incorrectly taken from me. </p> <p> </p> <p>Ive been trying for two months to resolve this contract dispute, as they like to label it. No progress at all! This is after letters (yes, old school typed out hardcopy letters, emails, phone calls and multiple in shop visits. The chances ofe ever getting what im owed seems at this stage to be close to zero!</p> <p> </p> <p>My advise: stay away! </p> <p> </p> <p>In the meanwhile im hoping that ICASA and the Consumer Protection Act will be able to help the rest of you to never fall into this trap.</p>