1 reviews | Active since Oct 2016

31 Oct 2016, 11:09

Forcing me into another month with them

<p>Glocell has been the worst expereince of my life!</p> <p> </p> <p>I was forced to move from Nashua Mobile to Altech Autopage and then to Glocell without havign a choice in the matter. My contract is eventually expiring on the 8th of November. </p> <p> </p> <p>I looked at the Consumer Protection Act, the contract I signed before etc, and made sure that I sent my cancellation of contract to them a month before the day I needed it cancelled (expiry day of 8 Nov). I had to phone and resend emails numerous times before anyone bothered to respond, and due to their slow response time of end October, they are saying they are only able to cancel my contract end of November. </p> <p> </p> <p>I have been in contact with so many different people and have sent atleast 15 emails and made 5 calls about this issue and the responses (when they eventually respond) are either them reiterating end of November cancellation or putting the phone down in my ear. </p> <p> </p> <p>No one is ownign up to their mistake or fixing the problem, they are forcing me into a CPA legal issue here. </p> <p> </p> <p>This is agains all the guidelines in the CPA and them forcing me into giving them money after your contract has expired is the absolute worst customer treatment I have ever received. </p> <p> </p> <p>I will not recommend this company to ANYONE on the planet. Their practices are immoral and selfish, their responses are putting the phone down i the ear of their customers and they frce you into giving them money...</p>

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