First and last impression. Terrible confusion and shockingly bad product knowledge

<p>I am due for an upgrade today but alas have been trying since 08H15 am till 16H30 PM to get an intelligent answer about products on offer by Cell C whom Glocell are using as the service provider. Spent lots of money calling the call centre only to be put on hold and then subsequently cut off, get through to an agent at the call centre and cannot get an answer to my query.</p> <p> </p> <p>This is my first experience with Glocell and is definately a lasting one, not in a good way.</p> <p> </p> <p>I think anybody wanting to spend hours of their busy day on a telephone with a call centre should definately consider Glocell as their Cellular partner, if not then go to Vodacom where the service is excellent and the staff have excellent product knowledge, by my experience anyway.</p>