FICTITIOUS INVOICING!!!

<p>I received my invoice on 13.05.2016 and immediately questioned it as I am very much aware of my data usage. I noticed discrepencies with the invoice itself. </p> <p>a) My cellphone number was not quoted on the statement received </p> <p>b) I questioned how I could have used 20GB extra on Cell C (iPad) when on my MTN phone (iPhone) I had only used 1GB for the same period. My devices have identical applications barring one or two, my phone having more applications. </p> <p>c) I do not use Instagram and Facebook which I know are data guzller</p> <p>d) I use my iPad to iMessage primarily one person and to tweet. And I always close my applications, let not even go there!!!</p> <p>e) How did I use 20GB on a device with 2 social applications? </p> <p>f) if I had really used 20GB on CellC why is it my WiFi of 10GB that I use when I get home had not depleted for the same period. And why had I only used 1GB on MTN for the same period and the same applications? </p> <p>g) When looking at your online bill it states 10% of the the invoice that I received. </p> <p>h) Three days later I am still waiting for an itemised bill. (Call ***)</p> <p>i) When calling the call center on 18.05.2016 (reference number - ***4) informed that there had been no itemised bill created for the May invoice that I received. I was further adviced that the online billing is not fully functional - WHY THE HELL IS IT THERE IF IT DOES NOT FUNCTION. How does one reconcile the invoice received to the online bill displayed? </p> <p>j) i was also informed that an alarming number of incorrect invoices had gone out for the month of May. </p> <p>l) CellC has been in contact with you and no response has been received to date! </p> <p>I WILL NOT AND CANNOT PAY FOR SOMETHING I DID NOT USE AND WHERE THERE IS NO PROOF TO RECONCILE THESE AMOUNTS!!</p> <p>I AM NOT RUNNING A CHARITY HERE!!! LET’S GET THAT ONE RIGHT.</p> <p>Your prompt response to this issue will be appreciated!!! </p>