FED-UP WITH PATHETIC SERVICE, *********** STAFF AND LIES

<p>I was ported from Autopage from Glocell. On 20/06/2016 I received a call from Lynn at Glocell offering me an upgrade on my current package. I normally upgrade from the 6th of July every year and decided to get the upgrade offered to me by Glocell. Lynn did the upgrade for a LG G4 Stylus on a Smart Chat 1 Gig Top Up for R249.00 p/month. When she checked on the system, there were no stock on the phone but assured me that I can go to the nearest Glocell Store to get the phone there. The upgrade is loaded on the system and there won’t be any problems. I decided om 23/06/2016 to phone Glocell Town Square in Weltevreden Park to find out whether they do have stock as I do not want to drive there and there is no stock on the phone. I was told by the store that they do not have stock. I then called Glocell directly and was told that they will have stock the Monday 27/06/2016. I phoned the Monday, spoke to Kulilelo / Kululeko and was told that they have not received the stock but they will have stock by the next week. I phoned again the next week, no stock, the same happened the week thereafter. Everytime I phone I was told that they will have stock within the next week.</p> <p>On 27/07/2016 I phoned again and spoke to Caron at Customer Services because no one in the Upgrade Department can help me, they keep on transferring me to Customer Services. I spent 35 minutes on the phone while Caron searched for a LG G4 Stylus on their system. She was unable to find any phone in stock. She said I must phone within 2 weeks and confirmed with her Supervisor that they cannot give a specific date on when stock will be received as they receive the phones from overseas. I really do appreciate her effort and the fact that she did not lie like the other agents just to keep my happy.</p> <p>This morning I decided to phone Glocell to change the phone on my upgrade as I cannot wait any longer. I decided on a Huawei Ascend P8 Lite on the Smart Chat 1 Gig Top Up for R299.00 p/month. It is R50.00 more per month for I phone I do not really want. I phoned, selected Upgrades, repeated the whole story for the 100th time and the gentleman said he must transfer me to Customer Support and I will receive an option to select the person who initially contacted me regarding the upgrade, which was Lynn. I knew he talked ******* because when I was transferred to Customer Support, there were no options to select and had to hold for the next available operator. Eventually when I got through, I repeated the story yet again. The Agent told me that she is going to put me through to Upgrades. I told her that Upgrades transferred me to Customer Support. She said she is sorry but she cannot help me, Upgrades must assist me in changing the upgrade. I was furious and fed-up and totally lost it. I just cut her off.</p> <p>If don’t want the Huawei Ascend P8 Lite and I refuse to pay R50.00 more p/month. I want my LG G4 Stylus for R249.00 p/month on the Smart Chat 1G Top Up as per my agreement dated 20/06/2016 and I want the phone by Friday which is 05/08/2016. I don’t give a hell were they are getting the phone from as long as it is brand new and delivered to my work. Should I not receive this phone by Friday 05/08/2016, I will walk the 1km from my house to the nearest Cell C store and arrange to have them take over my contract. I am not prepared to waste my time any longer with Glocell or to drive to hell and gone to upgrade or to sort out a query. From 23/06/2016, I have spent a total of 75 minutes on the phone with Glocell. I am fed up with their pathetic service, their lies to keep clients happy, all their excuses. Should this not be sorted out by 05/08/2016, I am done with them. </p> <p> </p>