False Selling and Poorest Service/Feedback

<p>Last year I took a contract due to that I wanted a cruise package if it wasnt for cruise I would have not taken it, to my shocking suprise since November last year I have been calling finally in Dec I received a voucher with details to call MSC which I did the number did not go through until I call Glocell to complain I was promised to come back to me until March I called again at call centre I was told we apologies we will follow up and get back to you I sent emails after email to no success I have never seen or experience such terrible service but I am still paying for it??? this is pathetic</p> <p>I want someone to follow up and i want this cruise as i am paying for contract which i took becasue of it. Even the monthly billing i do not get not to mention the sms to know the monthly data and whatever package i have with in being credited in March after i complained they sent sms for 2 months after wards back to its habits</p>