AP
Angelo P
1 reviews | Active since Oct 2010
01 Nov 2016, 15:25
False advertising from Glocell
<p>I took a contract with Glocell one which includes the promotion for a cruise for a family of four. I followed the cruise redemption process as stipulate and received the email indicating that I must call TLC marketing on ********** as of 1 Nov 2016 to make the cruise booking. I had phoned the indicated number indicated and also sent an email to ********** as indicated in the voucher. The phone line is dead and also TLC contact number ********** . Also no reply on my email. But just yesterday both these numbers were answered and I was told to call back today 1 Nov 2016. I had tried through out the day and only get dead signal on the other end. Is this the way Glocell conduct business, false advertising and no client service.</p>
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Replies (2)
Glocell's replyOfficial
01 Nov 2016, 15:33Good day,
Please rest assured that this is not false advertising, but merely high volumes of calls reaching our call-centers.
We are here to assist you as efficiently as we possibly can! In order for us to do so, please provide us with the following information:
Name
Surname
Identity Number
Unique Voucher Code
Cell phone number used to register
Your email address
Please email all the above mentioned details to ***
Warm Regards
The GloCell Team
Best regards,
Glocell's reply01 Nov 2016, 15:33
Official
Good day,
Please rest assured that this is not false advertising, but merely high volumes of calls reaching our call-centers.
We are here to assist you as efficiently as we possibly can! In order for us to do so, please provide us with the following information:
Name
Surname
Identity Number
Unique Voucher Code
Cell phone number used to register
Your email address
Please email all the above mentioned details to ***
Warm Regards
The GloCell Team
Best regards,
AP
Angelo P's updateReviewer Update
01 Nov 2016, 16:10Thanks for the quick reply, I have emailed *** with the requested information and I await response
AP
Angelo P's update01 Nov 2016, 16:10
Reviewer Update
Thanks for the quick reply, I have emailed *** with the requested information and I await response