lW
lika W

1 reviews | Active since Dec 2013

03 May 2016, 09:56

FALSE ADVERTISING AND DISCRIMINATING BEHAVIOUR

Good day Your company says that we will be “over indebted” if we take out the 99 per month contract, which you declined.Yet another service provider gives us an internet contract for 199 per month without blinking an eye. Surely all the cellphone providers are goverened by the same rules? Your companys cruise promotion is false advertising, because you made it out like we are the ones in the wrong here, for applying for something we “ cannot afford” according to you, when In fact it will not be financially viable for glocell to give a cruise on a contract of 99 per month, its either that or your company is very discriminating. Your adverti*****t states ANY new contract receives a cruise , what it doesn’t say is that you will decline the cheaper ones on a basis of “affordability” so that you don’t lose money. Why not just say on any contract of 500 per month or more? That is in fact closer to the truth. Either way, this is not a good thing, and the world should be made aware of the type of ************** that Glocell stands for. Im totally disgusted with Glocell in general. I am going to open a case of ************** and false advertising against this company. people should know that they are being decieved.

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Replies (1)
Glocell
Glocell's reply17 May 2016, 09:21
Official
Dear Lika, we are sorry for the way you feel. GloCell's rules are governed by the CPA and POPI Act. This includes our internal score card and compliance rules. Each cellphone provider does not have the same credit scoring system. Our MSC cruise giveaway with any Cell C 24-month contract is legal and legitimate. Many GloCell customers are enjoying the benefits of signing up with us. The MSC cruise giveaway is given to customers whose contract applications have been approved by our Credit Vetting rules and processes. Should you require more information on the reason for the decline in your application, please contact Transunion Bureau on ***. Warm Regards, GloCell