KM
KAREN M
1 reviews | Active since Nov 2012
17 Nov 2016, 11:02
FALSE ADVERTISING
<p>i was contacted around June 2016 to upgrade my Cellc contract. I initially had an Autopage contract that Glocell has taken over. I was encouraged into renewing the contract and changing the befenits with a cheaper premium with the promise that if i had upgraded or taken a new contract during that period i qualified for a family of 4 MSC cruise valued at R8000. I have made numerous calls enquiring why i have been contacted to inform me with details regarding the MSC cruise. Every month since June i was told that because of the thousands of clients qualifiing for the cruise there was a delay and that TLC Marketing will contact before November 2016 to furnish me with that information. It is now 17 November 2016. When i try calling, i either get cut off before finishing my query with the person who answered the call or left holding on the line for more than 1/2 and hour at a time. I would have never taken the upgrade if i had known that the whole excerise was an empty promise. This is either FALSE ADVERTISING / OR A COMPLETE HOAX to entise clients to take a new contract or upgrade. i expect answers or i will be taking this matter further. Please cancel the contract or give me what was promised!!!</p>
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Replies (2)
Glocell's replyOfficial
17 Nov 2016, 12:40Good day,
We apologise greatly for your inconvenience and acknowledge your request. We are attending to this matter urgently and we’re in constant communication with TLC, the managing agents responsible for the booking and supervision of all cruises. We want to resolve your query as quickly as possible and will keep you updated on progress.
Thank you
The GloCell Team
Best regards,
Glocell's reply17 Nov 2016, 12:40
Official
Good day,
We apologise greatly for your inconvenience and acknowledge your request. We are attending to this matter urgently and we’re in constant communication with TLC, the managing agents responsible for the booking and supervision of all cruises. We want to resolve your query as quickly as possible and will keep you updated on progress.
Thank you
The GloCell Team
Best regards,
Glocell's replyOfficial
21 Nov 2016, 11:33Good day,
Thank you for your patience with the GloCell Team; we are terribly sorry for the delayed response as well as the anxiety and disappointment caused.
The email you received from TLC, stating that all 2017 cruises were fully booked, was sent to GloCell's clients erroneously and without the consent of the GloCell Team.
We can assure you that you will most definitely be cruising in 2017, along with the rest of GloCell's eligible cruise redeemers.
Please take the time to refer to the following link for more information on the error as well as a formal apology: https://www.glocell.co.za/#/msc-letter
Warm Regards
The GloCell Team
Best regards,
Glocell's reply21 Nov 2016, 11:33
Official
Good day,
Thank you for your patience with the GloCell Team; we are terribly sorry for the delayed response as well as the anxiety and disappointment caused.
The email you received from TLC, stating that all 2017 cruises were fully booked, was sent to GloCell's clients erroneously and without the consent of the GloCell Team.
We can assure you that you will most definitely be cruising in 2017, along with the rest of GloCell's eligible cruise redeemers.
Please take the time to refer to the following link for more information on the error as well as a formal apology: https://www.glocell.co.za/#/msc-letter
Warm Regards
The GloCell Team
Best regards,