AP
Anita P

1 reviews | Active since May 2016

19 Sept 2016, 08:33

False Advertising

<p>I upgraded my contract in June when Glocell had this MSC Cruise promotion. I received my verification code via sms only a month later and then i could not register on the website because the page on GloCell wasnt working. I phone GloCell and spoke to Sheila from Marketing, which she explained that I dont have to worry I would still go on the cruise and that she will phone me back. Two weeks later I havent heard anything so I phoned Sheila again, she forgot about me and I had to explain everything again. She took my number again and said she would sort it out and phone me back.. This was about 2 months ago. And now im loosing out on the free cruise they where raving about just to get you to upgrade.</p> <p>Still havent heard from them and I will not waste my airtime to phone them again.</p> <p>Im very unhappy about this.</p>

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Replies (1)
Glocell
Glocell's reply20 Sept 2016, 16:30
Official

Dear Mrs Potgieter,

This serves as confirmation that Sheila did contact you to rectify the matter.

Please do not hesitate to contact us directly, should you be faced with any other matters.

Warm Regards

The GloCell Team

Best regards,