1 reviews | Active since Jul 2016
False advertising
<p>I app**** for a 5gig data contract for R199 which I got. A month later I get a bill for R1500. So... only to find out that it was an open line.</p> <p> </p> <p>When I app**** for the contract, I wan't asked if the line should be open nor was I informed that the line open.</p> <p> </p> <p>After trying to resolve the matter with their call centre, all that happens are empty promises for the matter to be looked into, that's if I'm not placed on hold till I hang up.</p> <p> </p> <p>Glocell is a *****, they happy to give customers contracts however can't keep to what customers want and can't resolve any queries. The service from them is appalling to say the least.</p>
Dear Lebo,
We are really sorry for the way you feel and for the lack of information that you have received with your contract. We do apologise once again that you were not informed that you had an open line. We have notified our support team of your matter, and we assure you that they will help your resolve this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,
Dear Lebo,
We are really sorry for the way you feel and for the lack of information that you have received with your contract. We do apologise once again that you were not informed that you had an open line. We have notified our support team of your matter, and we assure you that they will help your resolve this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Best regards,