1 reviews | Active since Jul 2014
Failure to change debit order
<p>I switched bank accounts about 4 months ago. I went through the process to update my debit order details. I received confirmation that my details have been changed, but funds are still being deducted from my previous account. I've followed up twice afterwards, every time I am assured that the change was made, however funds are still being deducted from my previous account. </p> <p>It is so difficult to get hold of these guys, I can't even begin to explain how many hours I have spent on both phone and email trying to get hold of anybody on the other side. This is by far the worst service that I have ever experienced from any service provider, which says a lot. </p> <p>I am so glad that my contact is coming to an end next month, from reading other complaints I just hope that I can actually manage to keep my contract from continuing. </p>
Dear Tiaan,
We are really sorry for the way you feel and for the lack of assistance that you have received with your matter. We are glad that you banking details have been updated with us and our customer operations team were able to assist you; should you have any further queries you are more than welcome to contact us and we will help you.
Kind Regards,
The GloCell Team
Best regards,
Dear Tiaan,
We are really sorry for the way you feel and for the lack of assistance that you have received with your matter. We are glad that you banking details have been updated with us and our customer operations team were able to assist you; should you have any further queries you are more than welcome to contact us and we will help you.
Kind Regards,
The GloCell Team
Best regards,
I think you might have misunderstood my message. I have changed my detail, but the debit order is still going off from the incorrect account, I.e. The issue has NOT been sorted and your customer service team did NOT assist.
I have been trying to contact you for a month. There is never any answer. I have about 5 open tickets with you, but nobody ever responds.
I need somebody to contact me to sort out this issue.
I think you might have misunderstood my message. I have changed my detail, but the debit order is still going off from the incorrect account, I.e. The issue has NOT been sorted and your customer service team did NOT assist.
I have been trying to contact you for a month. There is never any answer. I have about 5 open tickets with you, but nobody ever responds.
I need somebody to contact me to sort out this issue.
Hi Tiaan,
Please can you confirm that banking details that you requested to change on your GloCell account. Currently your banking details on our system is aligned with Standard Bank. Please can you give us the correct details so we can help you.
The GloCell Team
Best regards,
Hi Tiaan,
Please can you confirm that banking details that you requested to change on your GloCell account. Currently your banking details on our system is aligned with Standard Bank. Please can you give us the correct details so we can help you.
The GloCell Team
Best regards,
The Standard Bank account is the correct account, but you are still deducting funds from my capitec account.
This has forced me to dispute and stop any glocell debit orders going off from my capitec account, so you will note that you haven't been paid for the last 3 months.
The Standard Bank account is the correct account, but you are still deducting funds from my capitec account.
This has forced me to dispute and stop any glocell debit orders going off from my capitec account, so you will note that you haven't been paid for the last 3 months.
Hi Tiaan,
Thank you for confirming this to us. We have notified our team of this and they will look into this and further investigate the cause of this. Your reference number is ***.
The GloCell Team
Best regards,
Hi Tiaan,
Thank you for confirming this to us. We have notified our team of this and they will look into this and further investigate the cause of this. Your reference number is ***.
The GloCell Team
Best regards,
I can't believe. Further to the above as well as additional communication with Glocell, they just went ahead and suspended my contract, threatening to disconnect if I do not pay my account. So help me God, I swear if my account is not re-activated by the end of today I will make an official case against you and drag you to court.
This is absolutely redicilous, talk about the left hand not knowing what the right is doing. You can not tell me that you resolving the issue and then go and susspend my account.
It is not my problem that you are not deducting funds from the correct account.
You are costing me time and money.
I can't believe. Further to the above as well as additional communication with Glocell, they just went ahead and suspended my contract, threatening to disconnect if I do not pay my account. So help me God, I swear if my account is not re-activated by the end of today I will make an official case against you and drag you to court.
This is absolutely redicilous, talk about the left hand not knowing what the right is doing. You can not tell me that you resolving the issue and then go and susspend my account.
It is not my problem that you are not deducting funds from the correct account.
You are costing me time and money.
Thank you for the call back Lindiwe. It blows my mind why you almost always have to get a stroke before you get the attention of somebody.
I am grateful for people like Lindiwe, Glo Cell definitely needs more staff like her with the ability to take initiative and actually resolve issues.
I just hope that this will finally be the end of this nightmare and I feel sorry for anybody who ever gets roped into a contract with these guys.
Thank you for the call back Lindiwe. It blows my mind why you almost always have to get a stroke before you get the attention of somebody.
I am grateful for people like Lindiwe, Glo Cell definitely needs more staff like her with the ability to take initiative and actually resolve issues.
I just hope that this will finally be the end of this nightmare and I feel sorry for anybody who ever gets roped into a contract with these guys.
To whom it may concern.
My phone has been blocked again. My account has been paid upfront until expiration date of my contract, however somehow after so many telephone discussions and messages I am sitting no closer than a week ago.
I didn't want to say it, but you do not really leave me any choice. You are a bunch of *********** thieving .... heads and I sincerely hope that your place burns down to the ground.
Please do not contact me again. I don't even give a .... anymore if I have paid you a month upfront. Please just release my number and let me go in peace.
To whom it may concern.
My phone has been blocked again. My account has been paid upfront until expiration date of my contract, however somehow after so many telephone discussions and messages I am sitting no closer than a week ago.
I didn't want to say it, but you do not really leave me any choice. You are a bunch of *********** thieving .... heads and I sincerely hope that your place burns down to the ground.
Please do not contact me again. I don't even give a .... anymore if I have paid you a month upfront. Please just release my number and let me go in peace.
Thank you.
Thank you.