Failure to cancel contract.

Glocell has provided me with the worst cellular service experience of my life. On the 14 of March 2016 (the day my Autopage Cell-C contract was ported to Glocell) I submitted a request on the Glocell website notifying them of my intention to cancel the contract which was coming to an end on 01 April 2016. TWO WEEKS LATER, on 29 March 2016 I received the first feedback from Glocell when they sent the termination form and a list of documents they required for the cancellation to me. I submitted all the required documents on the same day. Today is the 4th of May 2016 and my contract is still active. After countless phonecalls and emails my contract is STILL ACTIVE!!! JUST CANCEL MY CONTRACT AS YOU DONT DESERVE THE MONEY YOU ARE RECEIVING FOR IT. NO ONE IN SOUTH AFRICA SHOULD BE PAYING YOU FOR THIS ATROCIOUS SERVICE!!! I will be lodging a formal complaint with Independent Communications Authority of South Africa against Glocell.