Failed Refund
<p>I bought 2 camsung J1's from the GloCell store in Kimberley at the Diamond Pavillion Mall, Total paid was R3578.00 on the 26 December 2016. We had then charged the phones as the battery had died and the phone wouldnt charge nor would it switch on. We returned to the store with the original packaging and the phones on the 28 Dec 2016, the lady Francina wasnt able to give us a refund as she said they had bank the money already, then we was told to come back when we returned (manager not in sight) they will have to send the phones to their technicians, mind you we do not want these phones back as stated to the lady who helped us we running a business therefore the phones was of very high importance, we had to go buy new phones. its the 5th of January 2017 now and still no feedback, I will have to go to teh consumer court if this issue is not resolved ASAP. My contact number is ********** 766</p>
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Glocell's replyOfficial
10 Jan 2017, 16:29Good day,
We are terribly sorry for the frustration and inconvenience caused.
Please respond to this message, privately, with your contact number as it is censored on the public post.
Warm Regards
The GloCell Team
Best regards,
Glocell's reply10 Jan 2017, 16:29
Official
Good day,
We are terribly sorry for the frustration and inconvenience caused.
Please respond to this message, privately, with your contact number as it is censored on the public post.
Warm Regards
The GloCell Team
Best regards,
's updateReviewer Update
13 Jan 2017, 10:59Hi , thanks for the response, we spoke to the manager yesterday we was told that these cellphones went to the 3rd repair techinician, however Glo Cell seem to not understand that we do not want the phones back we purchased new ones already we need a refund please. My contact number is : ***
's update13 Jan 2017, 10:59
Reviewer Update
Hi , thanks for the response, we spoke to the manager yesterday we was told that these cellphones went to the 3rd repair techinician, however Glo Cell seem to not understand that we do not want the phones back we purchased new ones already we need a refund please. My contact number is : ***