Extremely unprofessional and terrible service
<p> </p> <p>I took out a contract with Altech Autopage and they have now been taken over by GloCell. The Contract that I signed for was for R289 monthly. I requested to change from an open line to Top up. I completed a Migration form which did not have any fee changes on it so I took it my monthly premium would remain the same except the data would be capped.</p> <p>On the new invoice after the Migration I noticed that I had been charged R389 and they also dropped my monthly data from 2gig day and 3 gig night to 1 gig day and 1 gig night. When I enquired I was told that that was my new premium. My concern is I was never informed of this new premium and I never signed anywhere for it. Despite countless enquiries with them, they never even bothered to explain what had happened.</p> <p> </p>
Dear Bridget,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We are really sorry that you have not been assisted with your matter as yet, hence we have notified our support team of this and we assure you that they will help you resolve this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell
Dear Bridget,
We are really sorry for the way you feel and for the lack of assistance that you have received with your billing query. We are really sorry that you have not been assisted with your matter as yet, hence we have notified our support team of this and we assure you that they will help you resolve this. We sincerely apologise for the inconvenience that this has caused you.
Warm Regards,
GloCell