DS
Deon S
1 reviews | Active since Jul 2017
04 Jul 2017, 21:03
Extremely poor service
<p>I have been billed for a handset which I never received for just over a year.After many failed attempts by phone and many,many e mails they still haven't refunded me .A reference number for the refund was issued more than a month ago yet still no refund.</p> <p>I started this enquiry three months ago .How is that for poor customer service.</p>
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Glocell's replyOfficial
05 Jul 2017, 10:13Good day Mr Smith,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the lack of service and communication you have received from the team, as well as for the disgruntlement and inconvenience caused.
Please rest assured that your matter has been escalated to the relevant department; we will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,
Glocell's reply05 Jul 2017, 10:13
Official
Good day Mr Smith,
Thank you for taking the time and effort to air your dissatisfaction.
Please accept our sincerest apologies for the lack of service and communication you have received from the team, as well as for the disgruntlement and inconvenience caused.
Please rest assured that your matter has been escalated to the relevant department; we will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,