Extremely poor customer service

In November i cancelled my one contract with Autopage and received confirmation that it would be done on 30 March. When my contracts were moved to glocell I mailed all the correspondence to them and requested confirmation that the contract was stopped. They never responded but two weeks later I received an email that the ticket (no 913552) was closed. The contract however was not stopped as it still deducted money. I sent another mail 4 days ago and the silence is deafening! I am very disappointed that I have upgraded my one contract just before the move to glocell as the service so far is really poor! This is my second complaint about them within 2 months. I will definitely be cancelling my tablet contract when it expires later this year.