Extremely frustrated with Glocell

<p>At the end of April I was contacted by a consultant from Glocell to upgrade one of my cell contracts ***.</p> <p> </p> <p>The consultant did the whole upgrade with me telephonically and he confirmed my residential address and said the device as well as my free cruise info would be delivered to me the following week. The following week came and went and then it carried on and I called Glocell and was told it's on its way. ......eventually after weeks past I called again only to be told there is no upgrade on the system.....so they said they would do a new upgrade, but now the package that I was originally offered is suddenly now not available so I refused and was told to call head office which I did. I requested that they pull the telephone recording and sort it out. They promised to do so and get back to me which of course NEVER happened. I called yesterday and they gave me another number to call today which I did, still no record of my upgrade and I get told by upgrades to contact support, I then contact support and they tell me to contact upgrades, it is an absolute joke. So I tell the lady no and I want to speak to her supervisor or manager so of course what does she do. ......just puts me on hold and leaves me there. It is almost 2 months and I am getting transfered from one place to the next and nothing is being resolved.</p> <p>I don't know what other steps I can take to resolve this issue.</p> <p>I am very disappointed with the *********** service I am receiving. </p>