1 reviews | Active since Feb 2017
Extremely disappointed with Glocell
<p>I would like to bring to your attention the offers of a cruise with a contract, promotion Glocell and MSC cruise line is offering is a LIE. When applying for the dates to claim your holiday, they reply saying the cruise is fully booked try again next year. At no stage did Glocell or MSC indicate due to availibility When you offering a package, it should take into account the amount of contracts you are selling. I do believe there are many people out there that have fallen prey to this ****/deal. Glocell now says they also getting calls that people were turned down with several applications. Was this just to boost there sales? Beware when taking a contract with Glocell and MSC. Everyone that has fallen prey to this lets not keep quiet. GLOCELL you should feel ashamed. I will not be leaving it here. Maybe CELLC should cut their ties asap. Not acceptable!</p>
Good day
I just got a call from Phelo to say that I did not qualify regarding the MSC cruise. I cannot believe this after all I went through to take out the contract and sacrificing my time and effort to sort out my kids as they are very excited and how do I tell them now. Apparently Phelo said that it’s because my debit order payments did not go off in JUNE or July …how can that be??? I made arrangements for it to go off so who’s fault is that??? You had to make sure the debit orders went off in the first place I’m not checking everytime for that as I have several debit orders going off from my account. Also at the end of the day you got paid all your money that was due to you. This is the only reason I took this contract out!!!! I have done everything I should be doing filling in my booking forms and sending off as requested I even got the following email to say…!!!!
Good day
Congratulations on being one of the selected few to qualify for the Cruise to Nowhere compliments of GloCell
Kindly find the booking form attached, please complete and send back to **********
Kind regards
TLC Customer Service
How will this issue be resolved and I hold Glocell liable as I need to know where I stand??? I am very frustrated!! I don’t want the credit I want the promised cruise.
I have even send and email to facebook GLOCELLSA my voucher number is ZA00693. I have seen all the complaints thus far and this is really not on.
Pretty please let me know very urgently as I’m not going to leave it like this.
Good day
I just got a call from Phelo to say that I did not qualify regarding the MSC cruise. I cannot believe this after all I went through to take out the contract and sacrificing my time and effort to sort out my kids as they are very excited and how do I tell them now. Apparently Phelo said that it’s because my debit order payments did not go off in JUNE or July …how can that be??? I made arrangements for it to go off so who’s fault is that??? You had to make sure the debit orders went off in the first place I’m not checking everytime for that as I have several debit orders going off from my account. Also at the end of the day you got paid all your money that was due to you. This is the only reason I took this contract out!!!! I have done everything I should be doing filling in my booking forms and sending off as requested I even got the following email to say…!!!!
Good day
Congratulations on being one of the selected few to qualify for the Cruise to Nowhere compliments of GloCell
Kindly find the booking form attached, please complete and send back to **********
Kind regards
TLC Customer Service
How will this issue be resolved and I hold Glocell liable as I need to know where I stand??? I am very frustrated!! I don’t want the credit I want the promised cruise.
I have even send and email to facebook GLOCELLSA my voucher number is ZA00693. I have seen all the complaints thus far and this is really not on.
Pretty please let me know very urgently as I’m not going to leave it like this.
Please advise. All the above mentioned complaints I have this has been a very frustrating time and all looked fw to this trip on Msc cruise...have been phoning everyday ever since and no response. This has been very poor for a customer to be treated badly. ZA00693 is the booking form number. I spoke to Thsepo Mlotja and send several emails now no one is picking up the phone. Got hold of Phelo and she escalate it ...now im waiting on a call. Im a very unhappy customer with the service I got.
Please advise. All the above mentioned complaints I have this has been a very frustrating time and all looked fw to this trip on Msc cruise...have been phoning everyday ever since and no response. This has been very poor for a customer to be treated badly. ZA00693 is the booking form number. I spoke to Thsepo Mlotja and send several emails now no one is picking up the phone. Got hold of Phelo and she escalate it ...now im waiting on a call. Im a very unhappy customer with the service I got.
Good day Nazeema,
Thank you for your post.
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
Warm Regards
The GloCell Team
Best regards,
Good day Nazeema,
Thank you for your post.
GloCell was not aware that this was only limited to 1,000 promotional cruises, in fact the managing agent had reassured GloCell that there would have been more than enough capacity. Regrettably it turns out that there were not enough however part of the promotional T&C’s was that this was subject to promotional availability. Also, completion of Registration and Bookings only happened 5 months after the campaign close, seeing that there are no promotional TLC/MSC Cruises left however GloCell has provided for an R8,000 Discount.
Warm Regards
The GloCell Team
Best regards,