Enough is enough!!

<p>On 15 May 2016, an agent of Glocell phoned me, offering me an upgrade. I agreed to the contract, with the undertaking that the cell phone will be delivered within 5-7 working days. Weeks passed without any delivery or communication, and i phoned again on 2 June. A Cindy Peters said that there was nothing on my profile about a phone, took all my details again and promised the phone to be delivered within 5-7 working days. Nothing. I wrote to customersupport who responded that the phone was at the warehouse. Nothing. I email again - no response. I phoned on 1 July and spoke to a Nkululeko and the line was cut off. I phoned again, Kanya answered and said that Nkululeko was not there, but she would help. She gave me a ticket ref no and promised to revert back to me. Nothing... Then voila! The warehouse phoned and said that my phone will be delivered the next day (that was 27 July) - nothing.... I again phoned, and a Sindiswa said i must just wait a few days and all will be resolved. I phoned again and asked if i could escalate my problem, and answered that i could write to customer care!! I did - no response. I phoned on 1 August and a Marin promised that he will resolve the problem and will get back to me - nothing. O yes, in all of this, someone phoned me with the good news that i can have my phoned insured - wow!!! what phone!! He phoned back after listening to my ongoing saga and gave the the customer care email address... HELP! I phoned again on 11 August and a Devon <span style="text-decoration: underline;">promised</span> to call me back the same day - nothing. I have been debited with 2 month's contract for the new phone which i have not even received! I am at my wits' end. Please, can someone out there assist? </p>