1 reviews | Active since Sept 2016
Emigrating - will not let me buy myself out of contract
<p>I have now sent several emails regarding this issue. I am emigrating and will be closing my bank account. I asked GloCell what my settlement amount would be - many people would just leave and not pay, but I was more than willing to buy myself out of the contract.</p> <p> </p> <p>I have been told that I cannot buy myself out and can only cancel next December. This is unacceptable to me, as I will not be leaving my account open and paying banking fees for a single debit order each month.</p> <p> </p> <p>I would appreciate it if someone would contact me immediately in this regard. Otherwise, I will simply be leaving and closing my bank account - no skin off my nose, since I will not be returning. I have been very fair and honest, and saying that I cannot buy myself out of my contract (with absolutely no reason) is simply not acceptable.</p>
Dear Mrs Swanepoel,
Thank you for taking the time to reach out to the GloCell team; we do apologise for the poor service and uninformative responses you have received from us.
A capable Team Member has been notified and will contact you to assist you in this regard.
Warm Regards
The GloCell Team
Dear Mrs Swanepoel,
Thank you for taking the time to reach out to the GloCell team; we do apologise for the poor service and uninformative responses you have received from us.
A capable Team Member has been notified and will contact you to assist you in this regard.
Warm Regards
The GloCell Team
