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shenagh.swanepoel shenagh.swanepoel

1 reviews | Active since Sept 2016

13 Sept 2016, 12:35

Emigrating - will not let me buy myself out of contract

<p>I have now sent several emails regarding this issue. I am emigrating and will be closing my bank account. I asked GloCell what my settlement amount would be - many people would just leave and not pay, but I was more than willing to buy myself out of the contract.</p> <p> </p> <p>I have been told that I cannot buy myself out and can only cancel next December. This is unacceptable to me, as I will not be leaving my account open and paying banking fees for a single debit order each month.</p> <p> </p> <p>I would appreciate it if someone would contact me immediately in this regard. Otherwise, I will simply be leaving and closing my bank account - no skin off my nose, since I will not be returning. I have been very fair and honest, and saying that I cannot buy myself out of my contract (with absolutely no reason) is simply not acceptable.</p>

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Replies (1)
Glocell
Glocell's reply13 Sept 2016, 13:32
Official

Dear Mrs Swanepoel,

Thank you for taking the time to reach out to the GloCell team; we do apologise for the poor service and uninformative responses you have received from us.

A capable Team Member has been notified and will contact you to assist you in this regard.

Warm Regards

The GloCell Team