1 reviews | Active since Dec 2015
*****ed by Autopage and Glocell again
<p>Glocell are as big a bunch of assholes as Autopage, they've had our contracts since May and now they have cut us off because they haven't been paid, and they haven't been paid because they don't have "credit card debit facilities" and won't until early next year and that's how we've always paid our contracts. They expect eft</p> <p>Now my boss (my contract is part of a company) trying to fight with them on it but they are practically unreachable and will not return calls they promise they're going to.</p> <p> </p> <p>When you can actually get someone to talk to they just repeat what you already know. They don't tell you when they will have the facilities, they don't tell you how you can leave Glocell.</p> <p> </p> <p>The least they could do is reenable our phones until they can sort this out. Now my phone is useless because they didn't bother to tell us this in April.</p>
Dear Anya,
We are really sorry for the lack of assistance that you have received with your account. We will certainly help you to resolve your matter with us. Please can you send us your company's GloCell account information so we can help you. We look forward to your response.
Kind Regards,
The GloCell Team
Dear Anya,
We are really sorry for the lack of assistance that you have received with your account. We will certainly help you to resolve your matter with us. Please can you send us your company's GloCell account information so we can help you. We look forward to your response.
Kind Regards,
The GloCell Team
First of all, nearly a month to respond is completely unacceptable and a very good indicator of your overall level of customer service.
Secondly, how do I send you the company information so that you actually do something about it?
I have sent it via Facebook and have had no response. We cannot get hold of anyone on the phone. No one responds by email, no one responds to call requests. The only contact we've had from Glowcell is from the debt collection department and all they are interested in is getting their commission on the outstanding amount. They either cannot or will not listen to anything you say and have no authority or no interest in actually solving the problem.
First of all, nearly a month to respond is completely unacceptable and a very good indicator of your overall level of customer service.
Secondly, how do I send you the company information so that you actually do something about it?
I have sent it via Facebook and have had no response. We cannot get hold of anyone on the phone. No one responds by email, no one responds to call requests. The only contact we've had from Glowcell is from the debt collection department and all they are interested in is getting their commission on the outstanding amount. They either cannot or will not listen to anything you say and have no authority or no interest in actually solving the problem.