Dysfunctional organisation, worst service ever received

<p>Requested contract cancellation using the proper form, made the correct termination payment, sent proof of payment to the correct email address. I confirmed with them that everything had been received, and contract would be cancelled after the stipulated notice period. </p> <p>After the 30 day notice period had elapsed, nothing had been done. Called Glocel repeatedly, they kept promising it would be cancelled by this date, then that date, then another. About 3 times in a row the date passed and nothing was done. Eventually, maybe a week or two after the notice period had passed, my contract was cancelled.</p> <p>Then I received a bill for the next month, despite having cancelled. Spoke to yet another call centre agent (reference number ********** ) who promised to sort this out (cancel billing and fix my credit record so it does not show me owing money that I don't actually owe). She promised to call me back this morning. No one has called. When I phone them now, I stay on hold until eventually the music runs out and the call is terminated. This happened twice in a row.</p> <p>Most emails are never rep**** to. Hold times are long or you never get through. Often agent picks up your call, then leaves you waiting with no greeting while they fumble around with something. Some agents are polite and try to be helpful, but others are not and the system as a whole seems to be a total mess.</p>