1 reviews | Active since Nov 2016
<p>Where to begin.... Terrible service since day 1, numerous complaints about VARIOUS things. The latest......</p> <p> </p> <p>My debit order was returned one month, I've noticed the returned debit order and that very same day I've transfered the debit order amount into Glocell's account and email them. I've even received a mail back to say thank you and that they have received my payment confirmation. </p> <p> </p> <p>By the end of the next month all of a sudden my transfer was nowhere to be found, and they deducted a double debit order. I've been emailing and phoning about 100 times, every time it's a different story, new ticket nr, new person, explaining my story over and over again.</p> <p> </p> <p>No hope of getting my refund back of a mistake they made by double debiting my account. The accounts department apparently can't do recons as per the contact centre......</p> <p> </p> <p>CAN'T WAIT FOR MY CONTRACT TO EXPIRE, WILL NEVER EVER IN A MILLION YEARS SIGN UP WITH GLOCELL AGAIN</p> <p> </p> <p>Useless </p> <p> </p> <p> </p>
Good day Tanya,
Thank you for your post.
Please accept our sincerest apologies for the break down in service which you have received from the team, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated this to the relevant department for further investigation. We will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,
Good day Tanya,
Thank you for your post.
Please accept our sincerest apologies for the break down in service which you have received from the team, as well as for the inconvenience and dissatisfaction caused.
Please rest assured that we have escalated this to the relevant department for further investigation. We will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,
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