DON'T COMPLY WITH CONTRACT

Good day, I have had it with Glocell, I have been trying now for 3 month to get a copy of my Contract from Glocell, when you apply for an Upgrade they inform you on the telephone that a copy of this contract can be made possible at any time. My daughters phone broke and we need to fix it. Samsungs has a policy to replace the screen for me for free but i have to send them the contract. Well try Getting the contract for Glocell is MISSION IMPOSSIBLE. They are Useless. They promise and promise but nothing. I get the application request, screenshots of my account but no Contract. Now they want me to upgrade NEXT YEAR they can forget it. I will change the contract to some else who is willing to assist and Help me. I have had it with Glocell and for that matter Samsung aswell. Cause everybody is just keep you on a line to make sure that the expire dates expire and then nothing can be done.