Distgusting Service
<p>All we are trying to do for the past 3 monthsis to activate a new contract. Glocell has been the worst ever customer services we have dealt with. Your staff are *********** and you cannot even speak to someone senior. </p>
Helpful (0)
Replies (4)0
Replies (4)
Glocell's replyOfficial
19 Jul 2016, 10:12Dear Navesha,
We are really sorry that you have not received your device as yet, please can you send us your reference number, the full name of the account holder and the number that your query relates to so we can help you.
Warm Regards,
GloCell
Best regards,
Glocell's reply19 Jul 2016, 10:12
Official
Dear Navesha,
We are really sorry that you have not received your device as yet, please can you send us your reference number, the full name of the account holder and the number that your query relates to so we can help you.
Warm Regards,
GloCell
Best regards,
's updateReviewer Update
19 Jul 2016, 10:13Alvina Nair
+ ********** 5244
no reference. agents just gave their name for all the calls we made.
please assist
's update19 Jul 2016, 10:13
Reviewer Update
Alvina Nair
+ ********** 5244
no reference. agents just gave their name for all the calls we made.
please assist
Glocell's replyOfficial
20 Jul 2016, 15:06Hi Navesha,
Thank you for sending us this information. We have had a look at our systems and Alvina Nair would have received her cellphone the 11th of April. We have notified our support team of her matter, your reference number is ********** . We sincerely apologise for the inconvenience and late response, we will help you resolve this.
Warm Regards,
GloCell
Best regards,
Glocell's reply20 Jul 2016, 15:06
Official
Hi Navesha,
Thank you for sending us this information. We have had a look at our systems and Alvina Nair would have received her cellphone the 11th of April. We have notified our support team of her matter, your reference number is ********** . We sincerely apologise for the inconvenience and late response, we will help you resolve this.
Warm Regards,
GloCell
Best regards,
's updateReviewer Update
21 Jul 2016, 08:21Hi. If you read my query correctly you would see that the problem is not with the handset. We have the handset, we have the sim which is already activated. We need the sms for the MSC cruise. We took out this contract in April and it is your companys fault that we only activated the sim so late. We are still entitled to the Msc cruise and you need to send us confirmation of this. We will not be accepting anything else but the MSC cruise. Please do this urgently as I am sick and tired of dealing with your company of poor service and bull**** stories
's update21 Jul 2016, 08:21
Reviewer Update
Hi. If you read my query correctly you would see that the problem is not with the handset. We have the handset, we have the sim which is already activated. We need the sms for the MSC cruise. We took out this contract in April and it is your companys fault that we only activated the sim so late. We are still entitled to the Msc cruise and you need to send us confirmation of this. We will not be accepting anything else but the MSC cruise. Please do this urgently as I am sick and tired of dealing with your company of poor service and bull**** stories