Dishonourable business practice

<p>Below is a copy of the exact email that I sent to Glocell customer services. I received an automated response saying that the email had been received , but got no answer. I received this response on the 9/6/2016. Up to now they still have not given a respose to the email. I believe that they will not honour the contract. In which case I am going to take this issue to the communications ombudsman of South Africa.</p> <p> </p> <p>"I am writing to get a better response from you, as I have had no joy from your contact center.</p> <p> </p> <p>I took my contract out when the MSC cruise promotion was on, as part of the MSC cruise deal. You have the recordings of all deals made, and you can go back and check the facts that I am about to explain to you.</p> <p> </p> <p>When I called it was about 2 days before the deal ended. So to make sure that I received the cruise promotion I repeated multiple times, that If I would not get the promotion. I did not want the contract. I think that I spoke to an agent called Kresan. I subsequently called Multiple times to say that, either I get the MSC promotion. Or I want to cancel the contract. I have only used the handset to call you, and have not used the contract minutes or data either. Every time I get a story that my name has been put forward and they will contact me. I have heard nothing from you.</p> <p> </p> <p>I made the following calls:</p> <p> </p> <p>6 July spoke to Kresan 16.00</p> <p>12 July spoke to Kayleigh 11.50</p> <p>22 July spoke to Kresan 12.18</p> <p>19 August spoke to Mercy 10.15</p> <p> </p> <p>Please investigate this for me, and come back with a definitive answer."</p> <p> </p> <p>Thank You</p> <p> </p>