Dishonest or just incapable?

<p>My ****her-in-law had a contract with Nashua Mobile who went bankrupt. His contract was "sold" to Glocell. After a few months, his phone was ****** and he had to decide whether he wanted buy a new phone or cancel his contract and take out a new contract with another provider. Glocell was never an option due to the poor service received.</p> <p> </p> <p>My father-in-law requested a cancellation fee from Glocell and it was provided. It was about R1600. The fee was paid and the contract cancelled. A month later, another R2400 was deducted from his bank account. When Glocell was asked why, we were told they made a mistake and that the cancellation fee was actually R4000 and not R1600 as originally indicated.</p> <p> </p> <p>Had my father-in-law (who is a pensioner) know this from the start he would have taken a totally different decision. All Glocell had to say was "Sorry". Not good enough and dishonest if you ask me!</p>