Disgusting service

<p> </p> <p>I would just like to say that I have been very unhappy with Glocell's service.</p> <p>1stly i am still waiting upon the feedback with regards to the cruise as dealt with Clayton Adams.<br />2ndly my wifi does not work, 2 months ago i called the Glocell customer service and apparently i found out the reason why my wifi is not working is because i have not paid?</p> <p>I have previously called and asked why they have not taken money off the account yet they have been sending statements and the person said that they have had a delay in the system and would call me back which i am still also waiting for. Then i called again and after explaining my long story the person tells me that he will call me back right now to sort this out and when i said i will hold on while he checks and he tells me he needs to use the bathroom he will call back and he takes my number and shuts the call, 1stly who the hell does that and how unprofessional is that!! 2ndly i was really stupid to fall for that trick but it clearly shows Glocell's incompetence and it disgusts me. Meanwhile im still waiting for toilet guy to get back to me!!!<br />Then i Tried again and they say that my wifi is off because i did not pay however on my contract it clearly states debit order but nothing was deducted and nobody could give me feedback on this yet i have been constantly calling wanting to know why the debit order has not gone off!!Then after they attempted fixing it the consultant tells me oh, the debit order didnt go off coz the date i chose was the 1st of every month and Glocell does not do debit orders on the first!!! like what the hell why would you give that option on your contract in the first place, then she says well its something they have been wanting to bring up with their supervisers !!! really now? Then she eventually changed my date to the 31s of evrymonth... well guess what its the 1st September and still nothing for the third month!!</p> <p>All I'm asking is that some one assists me with this and i want the payment sorted out asap because i will not allow a 3 months late payment because of Glocell's negligence reflect on my credit report otherwise i will dispute it and take this further. </p> <p>In fact if this is the way you treat you clients then i want my contract cancelled with immediate effect.</p>