1 reviews | Active since Aug 2015
Disgusting Service
<p>I have a disoute on my account. I have called and been on hold for 20 minutes everytime. When I finally get through ... they hang up on me - even though I can hear the noise in the background. No one calls back when you email or post on facebook. I want a refund ...... no idea why I have ben so ********** this month. </p> <p>Absolutely disgusted...... NEVER AGAIN!</p>
Good day Teresa,
Thank you for your post.
We are sincerely sorry for the break down of service you have received from the team recently. We do appreciate you taking the time to share your dissatisfaction, as this allows us to review our processes in order to improve on our service levels.
Please rest assured that your billing dispute (as discussed with our Facebook team) has been escalated to the relevant department. A consultant will be contacting you, to assist you, shortly.
We do hope that we are able to restore your faith in us.
Warm regards
The GloCell Team
Best regards,
Good day Teresa,
Thank you for your post.
We are sincerely sorry for the break down of service you have received from the team recently. We do appreciate you taking the time to share your dissatisfaction, as this allows us to review our processes in order to improve on our service levels.
Please rest assured that your billing dispute (as discussed with our Facebook team) has been escalated to the relevant department. A consultant will be contacting you, to assist you, shortly.
We do hope that we are able to restore your faith in us.
Warm regards
The GloCell Team
Best regards,
Would you belive me if I told you that NO ONE has contacted me regarding my query. Today is the 7th and no resolution ....
I WANT MY MONEY BACK!
Would you belive me if I told you that NO ONE has contacted me regarding my query. Today is the 7th and no resolution ....
I WANT MY MONEY BACK!