1 reviews | Active since Oct 2016

04 Oct 2016, 16:39

Disgusting Horrible Service from GloCell.

<p>had a contract with Autopage, I then received an email that Autopage is no longer and Glocell with take over our contracts. I wasnt happy with this. I tried calling and they never answer the phone, sent a few emails asking to cancel. Each time an email response would say they would contact me but they never do. On a lucky day in May 10 I got a response after 4 weeks of trying to get through. They sent a cancellation letter which stated on the letter I need to send to ********** cancel of which I did. A few months went by me calling and sending emails only to be told there is backlog, but my account is still getting debited. beginning September I finally got a hold of someone who tells me I sent to wrong address, even though the cancellation letter specified that I must send to that letter. I resent the cancellation but I am still getting debited. Now when I try to call it doesnt even go through. I have sent messages on thier GlocellSA account on twitter too<br /> but nothing</p>

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Replies (1)
Glocell
Glocell's reply04 Oct 2016, 16:50
Official

Dear sli-sly-zondi,

Thank you for reaching out to us. We have already escalated your matter and will be able to provide you with feedback by tomorrow.

Warm Regards

The GloCell Team