Dis-honoring a Promised word

<p>Good day</p> <p> </p> <p>I would like to make known to the public, the inadequate service, misleading and empty promises made tov me by the company Glocell.</p> <p>on the 17th of May 2016, I had received the delivery of my cellphone, Samsung GalaxyJ5 (Black) and my Trio Sim Starter pack. New Number : ********** . Upon applying for this contract I was told that I will receive a FREE MSC CRUISE to the value of R8000.00. Hence I had taken this contract solely based on the fact that I will receive what I had been promised. I was excited about my purchase and I had obvioulsy proceeded. When i had queried about my cruise, I was informed that 7 days after activation of my new contract I will have to go online to www.glocellcruise.co.za to register. On the 24th of May 2016 @ 14:13, I had received as SMS from Glocell stating the following, " CONGRATULATIONS ON QUALIFYING FOR YOUR FREE GLOCELL MSC LUXURY CRUISE! YOUR UNIQUE CODE IS: 358209. PLEASE VISIT www.glocellcruise.co.za to register. On several ocassions, I went online to register with my unique code and when i had done this, it said that the code I had entered is invalid and it did not accept my unique code. </p> <p> </p> <p>On the 9th and 11th of May 2016, before receiving all of this, I had called in to confirm my purchase and I was informed that this deal is authentic and that I will receive all that I had been promised.</p> <p>I had been in consist contact with Glocell asking them to assist me in receiving my cruise since I had a problem registering online. Many times I was told telephonically that they will sort the problem out and will get back to me. From then till now, 6th of February 2017, nobody has contacted me and informed me about my cruise. I had contacted Glocell telephonically and via email several times.</p> <p> </p> <p>I am highly frustrated and furious because as a customer I was promised something and till now nothing has happened. Futhermore I had even received a confirmational SMS to say I have the Cruise FREE of charge. I do not recommend this company to anyone due to the fact that i was promsed something and then **** to. I am utterly disgusted with the way Glocell has attrociously handled this matter and continued with empty promises. Glocell, you guys have lost a customer and I will never deal with you again. I do urge the public not to fall for such lies and empty promises!!!!!!!!!! </p>