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1 reviews | Active since May 2016

26 Oct 2017, 09:28

Difficulty in terminating my cellphone contract

On the 28/09/2017 I called the customer service to cancel my contract with Glocell, seeing that I'm already passed my contract dates. The person confirmed my details and assured me that the end of October I would receive an email confirming the termination of contract. I did not receive a name or reference number from the person. This morning I made a follow up call and the lady I spoke to was very helpful, but she told me that there was NO termination of contract requested and that a new request must be logged and termination will only be at the end of November. She at least gave me an reference number. I need to do this over the phone seeing that the nearest Glocell shop is about 100km away. Is there any way that my contract could be terminated earlier, seeing that the contract dates are already overdue?

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Replies (2)
Glocell
Glocell's reply30 Oct 2017, 14:53
Official

Good day Mr Voster,

Thank you for your post.

Please accept our apologies for any disgruntlement and inconvenience caused.

Please take the time to email your details to ***, so that we may assist you.

Kind Regards,

The GloCell Team

Best regards,

's update02 Dec 2017, 08:51
Reviewer Update
It's now December and Glocell billed me again after they send me a email as confirmation that my contract was terminated in October. They billed me R1191 today, while I am not using their services anymore. The email that Shevaughn Nankervis, Marketing Assistant, sent me on 2 November 2017 11:22, reads : "Good day Mr Vorster, This mail serves as confirmation that the contract was already terminated on: 30-Oct-2017 16:43:34. You will no longer be billed for subscription, as the October invoice is already paid, however, should there be extra usage incurred in October, then that usage will be billed on the invoice dated: 01-Nov-2017. Kind Regards, Shevaughn Nankervis Shevaughn Nankervis Marketing Assistant t: ********** " This is unacceptable, I did not confirm to this, and if this is not resolved as soon as possible, I will contact my attorney.