Deplorable service pof Glocell

<p>I had a call from Glocell telling me Im due for an upgrade on my cell contract.</p> <p>I telephonically upgraded with a Samsung J1 and 4 tickets for a MSC Cruise [2 adults + 2 children].</p> <p>This happened in May 2016.</p> <p>To date I have not received my cell phone or the tickets for the MSC Cruise.</p> <p>I sent numerous e-mails and made numerous phone,only to be transfered from department to department,given a run around.Only to be told they dont see any upgrades done on my profile.Today i was able to get a tracking ticket number after holding on for 35 minutes and the calling getting cut off from their side.Very unhelpful staff and the most deplorable service.</p> <p>I'm now being billed for the upgrade athough I have not received what I'm paying for.</p> <p>Very irate and upset customer.I'm considering legal action.</p>