1 reviews | Active since Jun 2017

09 Jun 2017, 04:54

debitted for 7 months after cancellation had been sent

<p>completed the forms that i recieved at a glocell outlet and mailed to the adress on the form in September.</p> <p>End october more debits.</p> <p> </p> <p>after making calls to th end of the earth i visted the Hillcrest store again to now log this cancellation instore.</p> <p>logged received a ref number yet still debited up until April this year.</p> <p> </p> <p>Please may i request a full refund as i intially requested this cancellation in September and did not use the Simcard since. i have all correspondnce should there be any clarity that is required</p>

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Replies (1)
Glocell
Glocell's reply09 Jun 2017, 10:23
Official

Good day Faraad,

We appreciate you taking the time to air your dissatisfaction.

Please accept our sincerest apologies for the inconvenience and disgruntlement caused.

Please rest assured that we have escalated your query to our terminations department; you will be contacted, for assistance, shortly.

Kind Regards

The GloCell Team