1 reviews | Active since Jun 2016
Debiting R2000 off my Account without Invoicing me!
<p>Recently Glocell, advertised a free cruise if you took one of their deals. I submitted application, and after what can only be described as a hellish process, I managed to get my device. The deal was for R99 a month for a 5 GIG LTE dta plan with 15 Gig night data. The device advertised became unavailable so we got a different one. I have not received my first invoice yet, and yesterday in the early hours of the morning a debit went through on my account for R2088.86 . There is no invoice today in my inbox, and I am etremely annoyed. WHY would you randomly debit me for an outrageous amount without even an invoice. Your call centre staff are rude, and I get forever cut off.</p> <p>I DEMAND to know WHO and WHAT gives you the right to ***** money from my account. An explanation and an apology ARE THE MINIMAL requirements here.</p>
I just had a call from a lady at GloCell. She advised that I should have been told that my data was only PRO-RATA for the month, and that their data CAP does not work as intended. She advised moving to a Data Top UP contract!
Her explanation is that I went over my data bundle for the month. As to the statement not being received, they had captured the incorrect email address (despite confirming this several times), and
I asked her for my invoice: The invoice states a bill for a R99 contract as R126 + VAT.
This is also incorrect. Where is the R99 a month ???
BOTTOM LINE: Dont trust a Mobile company who cannot guarentee a cap, and whose device, cannot cut you off, or tell you how much data you have consumed in totality: (DAY and NIGHT data), and whose staff have not been trained to advise that the cap does not actually work.
Very disappointed.
I just had a call from a lady at GloCell. She advised that I should have been told that my data was only PRO-RATA for the month, and that their data CAP does not work as intended. She advised moving to a Data Top UP contract!
Her explanation is that I went over my data bundle for the month. As to the statement not being received, they had captured the incorrect email address (despite confirming this several times), and
I asked her for my invoice: The invoice states a bill for a R99 contract as R126 + VAT.
This is also incorrect. Where is the R99 a month ???
BOTTOM LINE: Dont trust a Mobile company who cannot guarentee a cap, and whose device, cannot cut you off, or tell you how much data you have consumed in totality: (DAY and NIGHT data), and whose staff have not been trained to advise that the cap does not actually work.
Very disappointed.
Having reviewed my detailed line item itemised billing report from Glocell, I can see the bul fee of R847.40 was done t 02:29:02 am on 26 05 2016.
If I am billed PRO-Rata as you have repeatedly said, then WHY was my 15GIG NIGHT DATA not Pro-rata'ed ?
NIGHT DATA runs from Midnight to 6am ??? I believe you owe me an explanation.
Are you going to phone back and explain?
Having reviewed my detailed line item itemised billing report from Glocell, I can see the bul fee of R847.40 was done t 02:29:02 am on 26 05 2016.
If I am billed PRO-Rata as you have repeatedly said, then WHY was my 15GIG NIGHT DATA not Pro-rata'ed ?
NIGHT DATA runs from Midnight to 6am ??? I believe you owe me an explanation.
Are you going to phone back and explain?
Dear Albert,
We are really sorry for the way you feel and for the lack of assistance that you have received with your query. We fully understand your frustration. we have notified our head office support team of your matter, we assure you that they will help you resolve your matter with us. We sincerely apologise for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Dear Albert,
We are really sorry for the way you feel and for the lack of assistance that you have received with your query. We fully understand your frustration. we have notified our head office support team of your matter, we assure you that they will help you resolve your matter with us. We sincerely apologise for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Hi Glo-cell,
Having had another look at the billing document I received, I see that you are also charging me for CLI on a Data Router device?
Does this make sense? Where will I see names appearing on a WIFI Data device? and why are therefore charging me for this??
I'm 100% sure I crossed that out on my application form.
Any comments ? When will I get an updated Billing document with CLI removed and proper Pro-rater'ing of night data etc.?
Hi Glo-cell,
Having had another look at the billing document I received, I see that you are also charging me for CLI on a Data Router device?
Does this make sense? Where will I see names appearing on a WIFI Data device? and why are therefore charging me for this??
I'm 100% sure I crossed that out on my application form.
Any comments ? When will I get an updated Billing document with CLI removed and proper Pro-rater'ing of night data etc.?