nB
norman B

1 reviews | Active since Jun 2016

12 Jun 2016, 13:54

debit order payment received 01/06 and tablet still offline

<p>Payment was received 01/06 and till today the tablet is offline. Phoned glocell they confirmed payment was received but I must send POP to confirm payment. Why do you need POP when the payment shows in your account. Wasted R70 worth of airtime holding on before I was assisted.My tablet tel no ********** 788</p>

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Replies (1)
Glocell
Glocell's reply14 Jun 2016, 13:47
Official

Dear Norman,

We are really sorry that you have not been assisted with your account. We have notified our support team of your matter; we assure you that they will help you resolve your matter. We sincerely apologise for the way you feel and for the inconvenience that this will cause you.

Warm Regards,

GloCell