Debit Order continues months after Cancellation
<p>My mobile contract came to an end in February this year. On 18/04/2016 I contacted Glocell informing them that I wish to cancel the contract. I duely completed the required documentation and returned this to them on the same day. I also received email confirmation of receipt of the required documents; was further informed that my termination will be processed and the last debit would go off at the beginning of May. At the beginning of June the debit order went and I reversed this through my bank. Today a debit order goes off again for June & July. I tried 3 times today to contact them to no avail. Each time I was kept waiting for >20 miutes. Contract phone number ********** 348.</p>
Dear Sundresin,
We are really sorry for the experience that you have had with us so far. We have notified our support team of your matter and they are looking into this. We assure you that they will be able to address your concerns. We sincerely apologise for this once again.
Warm Regards,
GloCell
Dear Sundresin,
We are really sorry for the experience that you have had with us so far. We have notified our support team of your matter and they are looking into this. We assure you that they will be able to address your concerns. We sincerely apologise for this once again.
Warm Regards,
GloCell
Not Really helpful.
I now have a reference (R ********** 3) for my last interaction (01/07/2016) with the call centre where I learnt that the cancellation was only done on 15/06/2016. Co-incidently this only took effective after me reminding Glocell on 13/06/2016. The reason I was given - " technical issues" experienced......so again the customer has to pay for Glocells inefficiencies. I asked to speak to one of their managers with the aim of getting to the bottom of this .... 3 days later - still waiting.
Not Really helpful.
I now have a reference (R ********** 3) for my last interaction (01/07/2016) with the call centre where I learnt that the cancellation was only done on 15/06/2016. Co-incidently this only took effective after me reminding Glocell on 13/06/2016. The reason I was given - " technical issues" experienced......so again the customer has to pay for Glocells inefficiencies. I asked to speak to one of their managers with the aim of getting to the bottom of this .... 3 days later - still waiting.
Dear Sundresin,
We are really sorry that you feel this way. We have re-opened your query with your concerns with the reference number ********** . Our team is working on this.
Warm Regards,
GloCell
Dear Sundresin,
We are really sorry that you feel this way. We have re-opened your query with your concerns with the reference number ********** . Our team is working on this.
Warm Regards,
GloCell
Inspite of the reassurance in the mail above from Glocell - another debit order went of this morning. This is pathetic !!!. Again is it so difficult for one of your managers to pick up the phone and call me. I cancel the deibit order... you reinstate. How long is this going to continue for ?
Inspite of the reassurance in the mail above from Glocell - another debit order went of this morning. This is pathetic !!!. Again is it so difficult for one of your managers to pick up the phone and call me. I cancel the deibit order... you reinstate. How long is this going to continue for ?