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<p>I took out a CellC cotract through Nashua Mobile about 12 years ago and was very happy with the sevice that was provided by them. Nashua Mobile disbanded and my cotract was handed over to Glocell. This is where I unfortunatly, not by my own choosing, had to start my interactions with them.</p> <p> </p> <p>I sent through termination documents on the 20/21 August 2016 to terminate my cellular contract. My service was suspended for this contract as of the 21 September 2016. This, to me, indicated that they recieved the documentation and terminated my contract as requested. Apon inspection of my bank statements, I was surprised to see that my account was still being debited by glocell each month. I.o.w I was paying for a service I no longer recieve! Amazing that they could terminate the service quite quickly, as one would expect, but they failed to cancel the monthly debit order, from my account. By ending my contract with them, I withdrew permision for them to debit my account, they are now withdrawing money from my account without my permision, and in my books that is seen as *****ing.</p> <p> </p> <p>I made them aware of this through email, as I am a teacher and seldomly find time to make a phone call and I personly prefer to have a paper trail of evidence. I received an email back from a person named Keith which clearly did not read or did not understand my grievance. As he instructed me to: </p> <p> </p> <p>"Please forward us the necessary documents in order to terminate your services as requested?"</p> <p> </p> <p>I fail to understand why they need to see these documents again if my service has already been suspended? I have responded with my cell number. And received no correspondence. I have also sent the emails to them on other occasions. I have still not received anything back.</p> <p> </p> <p>This is total unacceptable.</p> <p> </p> <p>Find below, evidence of the emails I have sent them:</p> <p> </p> <p>Lindi Labuschagne ********** />Apr 18 <br /> <br /> <br /> <br />to GloCell <br /> <br /> <br /> <br /> <br /> <br /> <br />Good day<br /> </p> <p><br />I contacted the Glocell Support team a while ago and I have not received assistance with my query. I find this totally unacceptable! Please find below a copy of the correspondence:</p> <p> </p> <p><br />______________________________ ______________________________ ________<br />Lindi ********** com><br />Mar 27 <br /> <br /> <br /> <br />to GloCell<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p><br />I terminated my contract last year in August. I sent through the termination documents on 20/21 August 2016. My service was suspended for from 21 September 2016. Despite this you are still debiting my account each months. </p> <p><br />It is quite funny that you wasted no time in suspending my service but the same can not be said for you taking my money. I expect a full repayment inclusive of the interest. </p> <p><br />Regards Lindi <br /> <br /> <br /> <br /> <br />CustomerSupport<br />Mar 27 <br /> <br /> <br /> <br />to me<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day,</p> <p> </p> <p><br />Thank you for contacting Glocell Support.</p> <p> </p> <p><br />Apologies for any inconvenience caused. Kindly provide us with your contract cell phone number for me to access your account?</p> <p> </p> <p><br />Also, Please forward us the necessary documents in order to terminate your services as requested?</p> <p> </p> <p><br />Best regards,</p> <p>Keith</p> <p> </p> <p><br /> <br />From: Lindi Labuschagne ********** />Sent: 27 March 2017 12:45 PM<br />To: CustomerSupport<br />Subject: Re: Termination Form <br /> <br />CONFIDENTIALITY NOTICE AND EMAIL DISCLAIMER</p> <p>GloCell (Pty) Ltd (“GloCell”) reserves the right to read, monitor, block, intercept, delete and/or copy all emails emanating from and sent to its servers. This email is intended for the confidential use of the intended recipient and any correspondence you receive from a GloCell director, employee or representative is subject to this disclaimer. The information may be protected by copyright and may be the intellectual property of GloCell. Please note that any review, dissemination, distribution or copying of this email is strictly prohibited if you are not the intended recipient. If you receive this mail in error, please desist from reading it and notify the sender to his email address. No liability is accepted if the email is *******ed and no guarantee is provided by GloCell, its directors and/or employees that this email is free from any viruses. The views expressed in this email, are unless otherwise stated, those of the author. Opinions & conclusions that don’t relate to the official business of GloCell are neither given nor endorsed by GloCell. No binding agreement will come into existence by way of this email as it is GloCell’s policy to reduce all agreements to writing and that they be signed in person by the relevant parties. This disclaimer is governed by the laws of the Republic of South Africa and will be deemed to supersede any terms contained in any e-mail received by GloCell to the extent that these conflict with this disclaimer. Our corporate information and the details of the Directors can be found on our website at http://www.GloCell.co.za</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br />Lindi ********** com><br />Mar 27 <br /> <br /> <br /> <br />to CustomerSupport<br /> <br /> <br /> <br /> <br /> <br /> <br />I have already submitted these documents last year and you then did terminate my service as of 21september 2016. You then proceeded to debit my account each month without my permission. This was a problem created on your side not as a result of me not submitting the documents. My number was ********** 418. </p> <p><br />Please return my money WITH interest ASAP or I will be forced to escalate the matter.</p> <p> </p> <p>I took out a CellC contract through Nashua Mobile about 12 years ago and was very happy with the service that was provided by them. Nashua Mobile disbanded and my contract was handed over to Glocell. This is where I unfortunately, not by my own choosing, had to start my interactions with them.</p> <p> </p> <p>I sent through termination documents on the 20/21 August 2016 to terminate my cellular contract. My service was suspended for this contract as of the 21 September 2016. This, to me, indicated that they recieved the documentation and terminated my contract as requested. Upon inspection of my bank statements, I was surprised to see that my account was still being debited by Glocell each month. I.e. I was paying for a service I no longer receive! Amazing that they could terminate the service quite quickly, as one would expect, but they failed to cancel the monthly debit order, from my account. By ending my contract with them, I withdrew permission for them to debit my account, they are now withdrawing money from my account without my permission, and in my books that is seen as *****ing.</p> <p> </p> <p>I made them aware of this through email, as I am a teacher and seldom find time to make a phone call and I personally prefer to have a paper trail of evidence. I received an email back from a person named Keith which clearly did not read or did not understand my grievance. As he instructed me to: </p> <p> </p> <p>"Please forward us the necessary documents in order to terminate your services as requested?"</p> <p> </p> <p>I fail to understand why they need to see these documents again if my service has already been suspended? I have responded with my cell number. And received no correspondence. I have also sent the emails to them on other occasions. I have still not received anything back.</p> <p> </p> <p>This is total unacceptable.</p> <p> </p> <p>Find below, evidence of the emails I have sent them:</p> <p> </p> <p>Lindi Labuschagne ********** /> Apr 18 <br /> <br /> <br /> <br /> to GloCell <br /> <br /> <br /> <br /> <br /> <br /> <br /> Good day<br /> </p> <p><br /> I contacted the Glocell Support team a while ago and I have not received assistance with my query. I find this totally unacceptable! Please find below a copy of the correspondence:</p> <p> </p> <p><br /> ______________________________ ______________________________ ________<br /> Lindi ********** com><br /> Mar 27 <br /> <br /> <br /> <br /> to GloCell<br /> <br /> <br /> <br /> <br /> <br /> <br /> Good day</p> <p><br /> I terminated my contract last year in August. I sent through the termination documents on 20/21 August 2016. My service was suspended for from 21 September 2016. Despite this you are still debiting my account each months. </p> <p><br /> It is quite funny that you wasted no time in suspending my service but the same can not be said for you taking my money. I expect a full repayment inclusive of the interest. </p> <p><br /> Regards Lindi <br /> <br /> <br /> <br /> <br /> CustomerSupport<br /> Mar 27 <br /> <br /> <br /> <br /> to me<br /> <br /> <br /> <br /> <br /> <br /> <br /> Good day,</p> <p> </p> <p><br /> Thank you for contacting Glocell Support.</p> <p> </p> <p><br /> Apologies for any inconvenience caused. Kindly provide us with your contract cell phone number for me to access your account?</p> <p> </p> <p><br /> Also, Please forward us the necessary documents in order to terminate your services as requested?</p> <p> </p> <p><br /> Best regards,</p> <p>Keith</p> <p> </p> <p><br /> <br /> From: Lindi Labuschagne ********** /> Sent: 27 March 2017 12:45 PM<br /> To: CustomerSupport<br /> Subject: Re: Termination Form <br /> <br /> CONFIDENTIALITY NOTICE AND EMAIL DISCLAIMER</p> <p>GloCell (Pty) Ltd (“GloCell”) reserves the right to read, monitor, block, intercept, delete and/or copy all emails emanating from and sent to its servers. This email is intended for the confidential use of the intended recipient and any correspondence you receive from a GloCell director, employee or representative is subject to this disclaimer. The information may be protected by copyright and may be the intellectual property of GloCell. Please note that any review, dissemination, distribution or copying of this email is strictly prohibited if you are not the intended recipient. If you receive this mail in error, please desist from reading it and notify the sender to his email address. No liability is accepted if the email is *******ed and no guarantee is provided by GloCell, its directors and/or employees that this email is free from any viruses. The views expressed in this email, are unless otherwise stated, those of the author. Opinions & conclusions that don’t relate to the official business of GloCell are neither given nor endorsed by GloCell. No binding agreement will come into existence by way of this email as it is GloCell’s policy to reduce all agreements to writing and that they be signed in person by the relevant parties. This disclaimer is governed by the laws of the Republic of South Africa and will be deemed to supersede any terms contained in any e-mail received by GloCell to the extent that these conflict with this disclaimer. Our corporate information and the details of the Directors can be found on our website at http://www.GloCell.co.za</p> <p> </p> <p> <br /> <br /> <br /> <br /> <br /> Lindi ********** com><br /> Mar 27 <br /> <br /> <br /> <br /> to CustomerSupport<br /> <br /> <br /> <br /> <br /> <br /> <br /> I have already submitted these documents last year and you then did terminate my service as of 21september 2016. You then proceeded to debit my account each month without my permission. This was a problem created on your side not as a result of me not submitting the documents. My number was 084*******. </p> <p><br /> Please return my money WITH interest ASAP or I will be forced to escalate the matter.</p> <p> </p> <p> </p> <p> </p> <p> </p>