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vanessa P
1 reviews | Active since Jun 2017
06 Jun 2017, 09:37
data charges
<p>i had the unfortunate experience as have others about the crazy exhorbitant data charges on my package, and when contacting customer services had the most unhelpful agent. my original contract was on autopage and i was forced to migrate to glocell, all of my cellular packeages are always on a fixed amount contracts, well obviosulsy this just magically disappeared when GLOCEll took over. i was billed over R1k over 2 different months for data charges , when for all my years my cahrges are normally less than R60 per month. i was then told to fix the amount on this contract i would have to pay a r 300+ downgrade fee, well when my contract ends in DEC i will UPGRADE to decent service provider definitely not continuing on GLOCELL</p>
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Glocell's replyOfficial
06 Jun 2017, 11:03Good day Vanessa,
Thank you for your post.
Please accept our sincerest apologies for the dissatisfactory service you have experienced from the team.
Please be advised that when the base was taken over from AutoPage, usage limits fell away on customers' accounts. Should you prefer to add a usage limit to your account, please advise us, so that we may assist you.
Kind Regards
The GloCell Team
Best regards,
Glocell's reply06 Jun 2017, 11:03
Official
Good day Vanessa,
Thank you for your post.
Please accept our sincerest apologies for the dissatisfactory service you have experienced from the team.
Please be advised that when the base was taken over from AutoPage, usage limits fell away on customers' accounts. Should you prefer to add a usage limit to your account, please advise us, so that we may assist you.
Kind Regards
The GloCell Team
Best regards,
vP
vanessa P's updateReviewer Update
06 Jun 2017, 16:13it is extremly unprofessional to just let limits fall away without informing clients, so i am now over R2000 out of pocket for your poor service. please respond to ensure that limits are added, although i suppose you will still want to charge me thr +R300 to do this. i sent an email to your customer service and am still waiting for some response.
vP
vanessa P's update06 Jun 2017, 16:13
Reviewer Update
it is extremly unprofessional to just let limits fall away without informing clients, so i am now over R2000 out of pocket for your poor service. please respond to ensure that limits are added, although i suppose you will still want to charge me thr +R300 to do this. i sent an email to your customer service and am still waiting for some response.