Data billing dispute

<p>I have been a loyal customer of Autopage for over 10 years and never had any billing issues with them. In May 2015 I upgraded my cellphone contract to the Cell C Infinity package with Autopage for 24 months. The first 13 months of this contract went great, my bill was exactly as the contracted stated - unlimited phone calls, 100 sms's and 10 gigs of data. Not once did I go over my data usage (my average was between 3-4 gigs of data).</p> <p>From the first month Cell C customers who got bought over by GloCell (existing Autopage clients) I have had numerous issues and complaints. My data billing has sky rocketed to my first bill for being R9934.28 for DATA usage alone !!!! When I received this high bill I ammediately contacted the call centre to dispute the high usage and asked them to please rectify the error from their side as this is simply not possible. I also explained that I do not have the funds to pay this high bill and that they must please rectify this issue. I requested an itemised data bill to be mailed as well as the exact websites that was locked onto. I have also been to a GloCell branch twice with no luck.</p> <p>After numerous mails and phone calls being transfered from the one consultant to the next I eventually got the itemised bills mailed to me. Just to be totally shocked and even more confused. A 65 page statement was sent to me with various data information, websites, times logged in etc. It is clearly evident that the amount of data being billed for does not make sense and websites logged into is during early morning hours and sites I cannot even recognise or know of. For instance almost 2 gigs are being charged for in under 4 minutes(my phone cannot download that volume of data in such a short time) </p> <p>When I request to speak to a supervisor I get told that they are in a meeting and will phone me as soon as they can . Im still waiting for a supervisor to get back to me !!!! </p> <p>I cannot continue to struggle like this every month. My bill for end of July is already on R7600. My contract has been allocated incorrectly. I have no choice but to ask to terminate this contract with immediate effect. I have requested for a consultant to mail all the necessary paper work and documentation I need to submit and complete to cancel my contract with GloCell. </p> <p> </p> <p>It is with great dissapoinment that I log this complaint, I have really struggled to get answers from GloCell and to sort this matter out. I am prepared to pay for the phone call usage but will not pay for data that was simply allocated incorrectly. Please fix your error and cancel my contract.</p> <p> </p>